Communication was great! A quick turn around and an excellent product! Thank you!
Refund policy
Return and Refund Policy for WR Designs & 849 Hat Co
Effective Date: October 13, 2025
Overview
At WR Designs and 849 Hat Co, we are committed to delivering high-quality products and ensuring customer satisfaction. If you're not completely happy with your purchase, we offer a clear and fair return and refund process.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, in original packaging, and in resalable condition.
- Proof of purchase (e.g., order confirmation or receipt) is required.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Digital downloads
- Clearance or final sale items
Return Process
To initiate a return:
- Contact us at 849hatco@gmail.com with your order number and reason for return.
- We will provide return instructions and a shipping label if applicable.
- Ship the item back within 7 days of receiving return instructions.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within 5–10 business days.
- You may opt for store credit instead of a refund if preferred.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- If the return is due to our error (e.g., wrong item sent), we will cover return shipping.
Restocking Fees
A restocking fee of up to 20% may apply for certain returned items. This will be clearly communicated before processing your return.
Defective or Damaged Items
If your item arrives damaged or defective:
- Contact us within 7 days of delivery.
- We will offer a replacement, exchange, or full refund as appropriate.
Contact Us
For questions or assistance, please reach out to:
📧 Email: 849hatco@gmail.com
📞 Phone: 417-322-5848
📍 Address: McCune, Kansas